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Shipping and returns

Shipping

Sweetch Delivery

Orders received before 3 p.m. are shipped the same day, the others are sent within 24 hours after receiving your payment. Orders are sent from Monday to Friday excluding public holidays. There is no shipment on the Saturday and the Sunday.

Your items will be delivered to the delivery address indicated during the order and it may be different from your billing address.

Delivery with Swiss Post

Your order will be shipped the same day if you confirmed it before 3pm. For Switzerland, the normal delivery time is 24 hours.

Delivery with DHL

If you choose DHL, you will receive a text message giving you with the following options :

- Rescheduling your delivery

- Having your parcel dropped off at a neighbour/concierge

- Picking up your parcel in a point service

- Changing the address of delivery

- Putting it on hold due to holidays

- The delivery time for Switzerland is normally 24 hours.

Shipping costs

Shipping costs are free if your order amount is above CHF 25.00. For orders below CHF 25.00, you will be charged CHF 8.00 as a contribution to the packaging and delivery costs. We, therefore, invite you to group all your items on one order.

Items returns

According to articles L.121-21, the consumer has a limited time of 14 calendar days to return, at his expense, the items ordered. This right applies only to private individuals. This period runs from the day the package is received. Any return must be reported, beforehand, to our customer service. In exchange, the buyer will receive a refund within 30 days maximum.

Consumables such as e-liquid bottles will not be returned or refunded. Only the items returned in their complete and intact original packaging, and in perfect resale condition, will be accepted. Any item that has been damaged, or whose original packaging has been damaged, will not be refunded, nor exchanged.

This right of withdrawal is without penalty, except for the shipping and return costs. If exercising the right of withdrawal, the consumer has the choice to request either the refund of the amount paid, or the exchange of the item. In the case of an exchange, the re-shipment fees will be at the consumer's expense.