Privacy policy

At Sweetch, we value the privacy and security of your personal information. This Privacy Policy is designed to inform you about how we collect, use, share and protect your personal data when you use our website (https://www.sweetch.ch) and our associated services (collectively referred to as the "Services").

- PERSONAL DATA COLLECTED

When you use our Services, we may collect certain personal information about you, including but not limited to:

- Personally identifiable information: last name, first name, e-mail address, postal delivery (or billing) address, telephone number, etc.

- Payment information: bank details, credit card information (processed by secure payment providers such as Postfinance or Twint).

- Browsing information: IP address, log data, browser type, pages visited, etc.

- Information on products and services: items consulted, purchased, added to basket, etc.

- Information regarding how the site is used: interactions with the site, language preferences, etc.

- RECIPIENTS AND PURPOSES OF DATA COLLECTION

The personal data provided by the User will only be consulted by the authorised personnel of Sweetch.ch or its service providers. All these persons are subject to a confidentiality agreement. This data will be used to respond to Users' requests, for marketing research purposes and to provide Users with information on new services available on the site.

- TRANSFER OF DATA TO THIRD PARTIES

Sweetch.ch does not sell, loan or communicate any personal data provided to any third party unless it is required to do so by a legal or regulatory provision or by a judicial authority.

- YOUR RIGHTS

Under the terms of Act no. 78-17 of 6 January 1978, Users have the right to access, rectify and delete their personal data by writing to info@sweetch.ch. You may also, in your customer account, request the total or partial suppression of all your personal data.

- DATA SECURITY

Sweetch.ch commits to taking all necessary measures to protect this personal data, to preserve its integrity and in particular to prevent it from being deformed, corrupted or communicated to unauthorised third parties. To this end, this data is stored in secure areas that are inaccessible to the public.

- COOKIES

Cookies are small programmes stored on the User's computer. They enable the User to be identified automatically, make browsing easier and personalise the information that appears on the site. Cookies must be accepted for all online orders.

- UPDATES TO THE PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our data collection and use practices. We encourage you to periodically visit this page to stay informed.

Sweetch.ch is committed to respecting the confidentiality of the data entrusted to us. Our team remains at your disposal for any further information.